Information We Collect

Cloudland Hideaway may collect personal information when you visit our website, contact us, join our mailing list, or make a reservation.

Information You Provide

Depending on how you interact with us, this may include:

•⁠ ⁠Your name, email address, and telephone number.

•⁠ ⁠Information submitted through our contact forms.

•⁠ ⁠Email addresses provided when subscribing to our newsletter, waitlist, or VIP offers.

•⁠ ⁠Reservation details, including travel dates, cabin selection, number of guests, and special requests.

•⁠ ⁠Billing and payment-related information needed to process reservations or purchases.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include your IP address, browser type, device information, pages visited, and general website usage information.

Information From Booking Platforms

When you reserve a stay through Airbnb, Vrbo, Booking.com, or another booking provider, we may receive the guest and reservation information necessary to manage your stay.

How We Use Your Information

Cloudland Hideaway uses personal information to provide a seamless and personalized guest experience.

We may use the information we collect to:

•⁠ ⁠Manage Reservations: Process bookings, confirm reservations, coordinate arrivals, and provide important information about your stay.

•⁠ ⁠Communicate With You: Respond to inquiries, answer questions, and provide guest support.

•⁠ ⁠Send Updates and Offers: Share opening announcements, special promotions, and news about Cloudland Hideaway with individuals who have subscribed to receive our marketing communications.

•⁠ ⁠Process Payments: Facilitate reservation payments, refunds, and purchases through our payment service providers.

•⁠ ⁠Improve Our Website and Services: Understand how visitors interact with our website and improve the experience we provide.

•⁠ ⁠Maintain Safety and Security: Help protect our guests, property, and business, prevent fraud, and address potential security concerns.

•⁠ ⁠Meet Legal Obligations: Maintain necessary business records and comply with applicable legal requirements.

You may unsubscribe from our marketing emails at any time by using the unsubscribe link included in those messages.

How We Share Your Information

Cloudland Hideaway may share personal information with trusted third-party service providers when necessary to operate our website, manage reservations, communicate with guests, and process payments.

These providers may include:

•⁠ ⁠Website Services: Squarespace, which hosts our website and supports website forms and related services.

•⁠ ⁠Booking and Reservation Services: Hostaway, Airbnb, Vrbo, Booking.com, and other reservation platforms used to manage bookings and guest communications.

•⁠ ⁠Email and Marketing Services: Mailchimp and marketing partners that assist with newsletter subscriptions, VIP offers, and guest communications.

•⁠ ⁠Payment Processing Services: Stripe and other authorized payment providers used to process payments and refunds.

•⁠ ⁠Website Analytics and Advertising Services: Providers that help us understand website activity, measure marketing performance, and deliver relevant advertising, where these services are enabled.

We may also disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect the safety of our guests, or protect the rights and property of Cloudland Hideaway.

We do not provide guest information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.

These technologies may help us:

•⁠ ⁠Ensure our website functions properly.

•⁠ ⁠Understand how visitors navigate and interact with our pages.

•⁠ ⁠Measure the effectiveness of our marketing campaigns.

•⁠ ⁠Deliver more relevant advertising when advertising tools are enabled.

We may use website analytics and advertising services, including tools provided by Squarespace, Google, and Meta, depending on which services are active on our website.

You can manage certain cookies through your browser settings. Where available, you may also adjust your preferences through our website’s cookie consent settings.

Please note that disabling certain cookies may affect website functionality.

Data Security & Retention

We take reasonable steps to protect the personal information entrusted to Cloudland Hideaway.

We use third-party service providers to support our website, reservations, communications, and payment processing. While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to manage reservations, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer needed, we take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements.

Your Privacy Choices & Rights

We respect your privacy and want you to feel comfortable with how your personal information is handled.

Depending on your location and applicable privacy laws, you may have the right to:

•⁠ ⁠Request access to personal information we hold about you.

•⁠ ⁠Ask us to correct inaccurate or outdated information.

•⁠ ⁠Request deletion of certain personal information.

•⁠ ⁠Opt out of marketing communications.

•⁠ ⁠Manage your cookie preferences and certain uses of your information for advertising.

Email Preferences

You can unsubscribe from Cloudland Hideaway’s promotional emails at any time by clicking the unsubscribe link included in our messages.

Cookie Preferences

You can manage your cookie choices through the Cookie Preferences option on our website, where available.

Privacy Requests

To submit a privacy-related request, please contact us at info@cloudlandhideaway.com.

We may need to verify your identity before fulfilling certain requests, and some information may need to be retained for legitimate business or legal reasons.

Third-Party Websites & Services

Our website may contain links to third-party websites and services, including reservation platforms, social media accounts, and payment providers.

When you visit these external websites or use their services, your personal information may be collected and processed according to their own privacy policies.

Cloudland Hideaway does not control the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable legal requirements.

When updates are made, we will revise the “Last Updated” date at the top of this page. We encourage visitors to review this policy occasionally to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Cloudland Hideaway LLC

Lookout Mountain, Georgia

Email: info@cloudlandhideaway.com

We welcome your questions and are happy to assist with privacy-related inquiries.